Menu

Shipping & Returns

Deliveries will only be made once payment has been received. Authorised orders placed before 5pm will be dispatched that day. For destinations outside the USA and Canada, any order placed after 5pm will be dispatched the following day at 10am. All cost for returns are at the customer’s expense. This will be reimbursed if products are found to be faulty and returned within the time specified. We ask you to check all deliveries for signs of damage before you sign for them. If you can see that they are damaged, do not sign for them and contact us immediately. We will arrange for your order to be re-dispatched. If you discover that goods are faulty after you have signed for them, please notify us by email or telephone within 14 days of receiving them. You must quote your Order Number and product descriptions and state your reason for return. Please then return goods in their original packaging. Pending our inspection and verification that goods are faulty, we will contact you to offer a full refund, replacement or exchange. If you wish to return goods that are not faulty, you may do so within 7 days of receiving them. You must notify us by email or telephone, quoting your Order Number and product descriptions and state your reason for return. Goods must be in their original packaging and in an unused, resalable condition. NB – We suggest that you use registered post to send your goods back to us to ensure that they arrive safely. Changes made to Terms and Conditions.

All order is shipped with vacuum sealed stealth packaging specially developed to beat all entry points worldwide. We spent lots of money in research to develop this shipping method and it’s perfect. 

Also note you do not need to sign to receive your package upon arrival. We usually inform the courier company in advance that our customers have no ID’s and therefore do not need to sign to pick up their package. So, basically your order would be delivered to “any” name you provide us. All you have to do is place your order and have it delivered to your door in 3-4 days to ”any” name. It’s as simple as that.

All order is handled with utmost confidentiality. 

We are mainly wholesalers and not retailers. This makes our price much cheaper than other source for both dealers and individual users. We treat small buyers well with same wholesale price as we do to dealers, as long as you contacted us without a middle man. Minimum order may apply though. Delivery time is 3-5 days maximum (worldwide). Next day delivery is also available. If you need it urgently we can also expedite shipping for you so you can pick up the next morning (day). But note that the courier companies will usually charge a little additional fee than normal delivery schedule (time). We don’t like making prices costly so expedited delivery is optional. For more information contact us.

Shipping & Delivery

International Shipping

We offer international shipping worldwide, however there are some countries with different laws and regulations on the importation and distribution of our products. Consequently, we have certain shipping restrictions on a number of products that we know to be illegal in the country in which the restriction is in place. As we are not legal specialists we insist for all customers to check the legality of the product before placing any order. If by any chance your order does not arrive within 21 business days you will qualify for 1 free reship.

Delivery Information

Standard delivery times :

We offer a number of delivery options for you when you purchase items on our website and delivery times vary depending on which option you select.

  • Post Office – Unknown delivery time. Free
  • Standard shipping – Delivery takes 8-10 working days. Cost min $20.00
  • Express shipping – Delivery takes 3-5 working days. Cost min $60.00
  • Express Overnight – Same day Delivery. Cost min $80.00

Note that the shipping cost depends also on the overall weight of your package.

Packaging

Packaging

We ship all orders using discreet plain packaging along with tracking numbers. Our packages require a supplied signature upon arrival of the shipment and are trackable in detail to the delivery address. For wholesale orders shipping is free of charge.

In fact, we make sure that all our products are packaged inside silver foil bags which are heat sealed to protect the contents of your order. These are doubled packaged inside an ultra strong and durable Jiffy envelope which is then taped at both ends to avoid any unwanted or accidental opening of the parcel in transit.We do our upmost to ensure that your package is delivered safe and sound without any damage and where necessary we may also add an extra layer of bubble wrap around your products to keep them safe.The outer packaging is plain, simple and discreet with absolutely no branding or reference to where the parcel may have been sent from. We always make sure that the correct postage has been paid and this will clearly be displayed on the front of your parcel when it arrives.

box

We use mostly usps, FedEx, DHL, or EMS services for the shipment of your order. Wholesale orders can take 3 – 6 days depending on the country. Please note these times are not guaranteed by us.